Privacy Policy Nanstoto

Nanstoto collects various types of information to enable us to provide a complete and secure service. This data collection falls into two main categories — information you provide directly and information collected automatically while you use the platform.

Information you provide directly:

• Full name as it appears on a valid government-issued identification document.
• An active email address for account communication purposes.
• Malaysian phone number for verification and support.
• Date of birth for minimum age verification of 18 years.
• Bank account or e-wallet information for processing deposits and withdrawals.
• KYC verification documents such as a national ID or passport when required.

Information collected automatically:

• The IP address and device information you use to access the platform.
• Usage data such as pages visited, session duration, and betting activity records.
• General location data based on IP address (country and region).
• Your device's web browser and operating system information.
• Cookie and session token data to maintain your login state and preferences.

Summary of Data Collected

Nanstoto uses collected data solely for legitimate purposes directly related to delivering platform services. We do not use your data for undisclosed purposes without obtaining your consent first.

The primary purposes for using your data are as follows:

• Account management: To create, manage and verify your user account on the nanstoto platform.
• Transaction processing: To process deposits, withdrawals and any other financial transactions you make.
• KYC compliance: To fulfil identity verification obligations required by platform policy and applicable regulations.
• Platform security: To detect and prevent fraud, money laundering and any suspicious activity.
• Customer support: To enable our support team to assist you more efficiently when you contact us.
• Service communications: To send important account-related information, transaction confirmations and policy updates.
• Marketing communications: To inform you about the latest promotions, bonuses and offers — you may unsubscribe at any time.
• Platform improvement: To analyse usage patterns and continuously improve the platform experience.

Nanstoto does not sell or trade your personal data to third parties. However, there are specific situations where we need to share your information with the following parties in order to deliver our full range of services:

• Payment service providers: Transaction information that must be shared with payment processors and financial institutions to complete your deposits and withdrawals.
• Game service providers: Account information required by third-party game providers whose games are offered on the nanstoto platform.
• Technology service providers: Companies providing our platform's technology infrastructure, cybersecurity and support services, bound by strict confidentiality agreements.
• Regulatory authorities and legal compliance: When required by law or a valid court order, we will disclose the necessary information to the relevant authorities.

Nanstoto continuously invests in the latest security infrastructure to ensure your personal and financial data remains protected at all times. We adopt a multi-layered security approach encompassing a range of protective mechanisms.

• 256-bit SSL encryption: All data communications between your browser and nanstoto servers are secured with banking-grade encryption protocols.
• Secure password storage: User passwords are stored in hashed form using modern algorithms — we do not store passwords in plain text.
• Two-factor authentication (2FA): An additional security layer that protects your account from unauthorized access even if your password is compromised.
• 24/7 security monitoring: Our systems are continuously monitored to detect any unusual or suspicious activity.
• Fund segregation: User funds are held in accounts separate from the company's operational funds to ensure maximum protection.

Nanstoto uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and security settings. These cookies cannot be disabled without affecting platform functionality.
• Preference cookies: Stores your preferences such as language, currency and display settings to streamline your platform experience.
• Analytics cookies: Helps us understand how users interact with the platform for improvement purposes. Analytics data is collected in aggregate and does not personally identify users.
• Session cookies: Tracks activity during your active session and is automatically deleted when you close your browser.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the nanstoto platform.

As a nanstoto member, you have certain rights regarding the personal data we hold. We fully respect these rights and will process every request promptly.

To exercise any of the above rights, please contact the nanstoto support team via email or live chat. We will process your request within 30 business days.

Nanstoto only retains your personal data for as long as necessary to fulfill the purposes stated in this policy or as required by applicable law.

• Active account data: Retained for the duration of your active account and for a reasonable period thereafter for support purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• KYC Documents: Retained for the duration of the active account and up to 5 years after account closure.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Anonymous analytics data: May be retained for a longer period as it contains no personally identifiable information.

Once the retention period has expired and there is no legal requirement to retain the data, nanstoto will securely delete or anonymise it using industry-recognised methods.

Nanstoto may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. All changes will be published on this page along with the latest update date.

For significant changes, we will notify you via your registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after the effective date of any changes will be considered your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact nanstoto through the following channels:

• Email: [email protected] (displayed as plain text only)
• Live Chat: Available 24/7 on the nanstoto platform after login
• FAQ: Visit our FAQ page for immediate assistance

We are committed to responding to all privacy-related enquiries within 48 business hours. For more complex data rights requests, the processing period is up to 30 business days.

Please also refer to Terms and Conditions and Responsible Gaming Policy for more information on how we handle your account and betting activity.